At Kempan, we are committed to delivering your camping gear quickly, safely, and reliably. Our Shipping Policy explains how we handle order processing, delivery timelines, and tracking, ensuring a smooth experience from checkout to your doorstep. We aim to provide transparency and peace of mind for every customer.
Order Processing
All orders placed on Kempan are processed within one to two business days. Once your order is confirmed, it is carefully packaged and prepared for shipment. You will receive an order confirmation email with details of your purchase, including an estimated delivery timeframe and tracking information once your order has been dispatched.
Shipping Methods and Delivery Times
We offer multiple shipping options to suit your needs, including standard and expedited shipping. Delivery times may vary depending on your location and the shipping method chosen. Standard domestic shipping typically takes three to seven business days, while expedited shipping ensures faster delivery within one to three business days. International shipping times may vary based on customs and destination regulations, generally ranging from seven to twenty-one business days.
Order Tracking
Once your order is shipped, a tracking number will be provided via email. This allows you to monitor your shipment in real-time and stay informed about its expected arrival. Kempan works with reliable carriers to ensure that your order reaches you safely and on time.
Shipping Charges
Shipping fees are calculated at checkout based on your location, order weight, and selected delivery method. We frequently offer free shipping promotions on qualifying orders, making it easier to get your camping essentials without extra cost.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact our support team immediately. Kempan will work with the carrier to resolve the issue and arrange a replacement or refund, ensuring you receive your products without unnecessary delays.
Policy Updates
This Shipping Policy may be updated periodically to reflect changes in shipping practices, carrier services, or legal requirements. Updated policies will be posted on this page, and customers are encouraged to review them to stay informed about delivery expectations and procedures.
Our Commitment to You
Kempan strives to provide a reliable and transparent shipping experience for every customer. By choosing us for your outdoor and camping gear, you can trust that your order will arrive safely, on time, and ready to enhance your next adventure.