At Kempan, we are committed to ensuring that every customer is satisfied with their purchase. If for any reason you are not completely happy with a product, our Refund Policy outlines how you can request a return or refund and the conditions that apply. Our goal is to provide a seamless, fair, and transparent process for every customer.

Eligibility for Refunds

Refunds are available for products that are returned in their original condition, unused, and with all packaging intact. Items that have been damaged due to misuse, improper handling, or unauthorized modifications may not qualify for a refund. Certain products, such as digital goods or clearance items, may have specific refund restrictions, which will be clearly indicated at the time of purchase.

Refund Process

To initiate a refund, customers should contact our support team with their order details and reason for the return. Once the request is approved, customers will receive instructions for returning the product to our warehouse. After the returned item is received and inspected, the refund will be processed promptly. Refunds are typically issued to the original payment method and may take several business days to reflect depending on your bank or payment provider.

Exchange and Replacement

Kempan also offers exchanges or replacements for defective or damaged products. If you receive an item that is faulty or damaged during shipping, please contact our support team immediately. We will arrange for a replacement or guide you through the exchange process to ensure you receive a fully functional product.

Policy Updates

This Refund Policy may be updated occasionally to reflect changes in our practices, customer feedback, or legal requirements. All updates will be posted on this page, and we encourage you to review the policy periodically to stay informed about our refund and return processes.

Customer Satisfaction Guarantee

At Kempan, your satisfaction is our top priority. We strive to make the refund process simple, fast, and transparent so you can shop with confidence, knowing that we stand behind the quality and reliability of our camping gear.